Email, Teams, SMS and telephony coordination
Draft and route email, Teams, SMS and call tasks, with approval required before anything external or sensitive goes out.
At a glance
Who uses itOffice administrator
AreaOffice operations · Managing
PriceIncluded in your membership
What goes in
- Authorized mailbox and Teams scope
- Approved sender and phone assets
- Communication consent
- Message and action templates
Steps
- Step 1Classify deterministic office events
- Step 2Draft or route messages
- Step 3Require approval for external and sensitive sends
- Step 4Track permitted delivery and call metadata
- Step 5Route follow-up tasks
Results
- Communication queue
- Safe Teams cards
- Delivery status
- Call-task handoffs
Where it stops
Teams-first; use existing approved telephony service. Azure ACS is the selected new-service candidate only after eligibility, consent and cost verification; no automatic number porting.
Builds on
Official sources
- Welcome, Microsoft LearnMicrosoftChecked Sep 29, 2026
- Send proactive messages - TeamsMicrosoftChecked Sep 29, 2026
See it with your own recordsA 30 minute call about your office and the work it follows up on.
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